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User Experience

CELLULAR DEVICE REMOTE SUPPORT

A solution aimed at Network Operator Call Centers and/or companies, which enables remote monitoring of mobile devices such as: Smartphones, Tablets, or PCs for the purpose of solving setting problems, providing user guides, checking device and network variables, chatting with network operator, helping employees save time advising users and for problem solving, direct access to operating system from mobile devices, among other functions.

The service has a doublé competitive edge: increasing client satisfaction while drastically reducing problem solving response time

CELLULAR DEVICE AUTO REPAIR

An auto-repair application that when installed enables users to run a set of checks to solve problems on their own: APN, e-mail, WiFi, volume, airplane mode, etc., without having to contact the Call Center. This reduces the percentage of calls to the Call Center, consequently reducing Opex.

EMM – ENTERPRISE MOBILITY MANAGEMENT

Currently, companies are undergoing extreme changes in the way they do business. This demands the development of processes and technological plans which enable time and resource optimization, for those companies that choose enterprise mobility for the well–being of their employees, to achieve a balance between quality of life and work productivity.

Due to the market demand for Laptops, Smartphones and Tablets, the demand of end clients for remote access to corporate networks at all times has risen as well. Companies cannot ignore this fact and need to adjust to a mobile work force.

Enterprise mobility is here to stay and offer greater productivity, improved customer service, and a higher competitive edge, as a result of greater work capacity and the ability to communicate and cooperate remotely.

Our solutions provide companies with a powerful tool for safety and management throughout all mobile contact points by means of a centralized management that deploys mobile investment value.

The architecture manages safety of mobile devices and connected peripheral devices, applications, E-mail contents and allows granular data control of mobile devices to prevent unauthorized access to corporate information.

Features:

    • Centralized interface management of all mobile devices
    • Record of devices and settings without IT involvement: e-mail setting, WiFi, applications, VPN, etc.
    • Visualization and remote device control
    • Ability to supply new devices
    • Geo-localization and geo-control policies
    • Flexible architecture and deployment
    • Remote setting and control of peripherals devices
    • Intuitive user experience
    • Complete security against threats and mobile viruses
    • Administration of corporate quality mobile content
    • Corporate e-mail access
    • Management of corporate applications
    • Advanced security management

M2M - MACHINE TO MACHINE

Machine to Machine or M2M is a generic concept generally used to describe any technology that enables interconnected devices to exchange information and perform automated tasks.

While there are a vast number of applications connected with the previously mentioned concept, the most common are: WATER / GAS / ELECTRICITY panels on highways, Vending Machines, elevator telemaintenance, weather stations, monitoring physical and environmental variables (sites and network equipment, datacenters, agro, pharmaceutical, refrigeration chain, telemedicine, etc.)

In the remote monitoring field, these tools enable optimization of operating costs, improve quality of service, and lengthen the lifespan of equipment and infrastructure.

  • Programming preventive and corrective maintenance to avoid failures and reduce costs.
  • Optimize the use of energy
  • Remote control of equipment.

Management and monitoring of Remote Sites and Buildings

Planex has vast experience in deployment of large monitoring platforms and management of remote sites. Planex offers M2M solutions that produce, integrate, automate and optimize all in one platform. Management and control of critical information from remote sites and buildings. Information made available accurately, in real time, enables to reduce on site interventions, risks of material damage and impact on service, Optimizing resources, reducing costs and increasing economic benefits.

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