Professional and Consulting Services
PROJECT MANAGEMENT
Planex has a Project Management team with vast experience and expertise in modern techniques and management methods.
From beginning to end and during project lifespan, we plan, implement, control, and end focused on achieving our client’s business goals using universally proven methods:
- Requirement definition
- Time and resource planning
- Control of progress, impacts and corrective actions.
- Risk management
- Quality assurance
- Contract Administration
- Acceptance and certification
- Administration of end-user expectations
- Reliable communication with all parties involved during all project stages
The results of the use of this approach for project administration can be assessed by our excellent record of fullfilled commitments.
SURVEY / RELEVATION
Our staff is highly trained in field work involving surveys at the onset of each project. Our staff complies with safety standards in each visit to current sites and sites under construction, surveying and overseeing details regarding scheduling of tasks to be performed.
As a result, quality of work in process is maximized during project implementation stages, reducing uncertainty and deciding with clients and suppliers upon the most effective way to determine materials and realization techniques. All of this information is sent to the Project Management team in order to plan purchases, costs, and deadlines.
ENGINEERING
At Planex we have a technical structure with great expertise in multiple technologies that comprise the telecommunications ecosystem. We carry out turnkey engineering tasks that go from surveying technical requirements, solution design, procedure development and measurements, to the acceptance and delivery of the product and / or project.
Engineering services that Planex performs for clients include the following tasks and features:
- Survey and simulation of requirements
- 3D coverage simulation and propagation modeling
- Cutting-edge tools
- iBwave, Wifi, 3Dplanners, pathloss 5, FTTH designers
- Trained, factory certified staff
- Complex integrations
- Expertise in NGN, mobile, GPON, DWDM, and video surveillance
- Complete set of tools
- Network analyzers 100G, OSA, OTDR, protocol analyzers, etc.
- Procedure development
- Topographical analysis
Analysis of implementation feasibility
IMPLEMENTATION AND DEPLOYMENT
Before beginning each project, we conduct an assessment to obtain máximum benefits from the system in accordance with our client’s requirements. All projects also undergo an impact analysis where the following is identified: metrics, possibilities of integration with other systems, and risk factors. An implementation follow-up communication plan is determined at this stage.
Planex also has a Research and Development department with great expertise in integration projects.
START UP AND LAUNCH
All installation tasks are based upon and performed according to pre-engineering information gathered during the preliminary survey, as well as harware and software settings and the rest of the modules that comprise the system.
This gives rise to service orders where equipment, supplies, services to be rendered, and deadlines are fixed for each node to be installed.
Planex has the instruments and tools to carry out all project deployment tasks.
MAINTENANCE 24x7x365
Planex has a Technical Support department that complies with Service Level Agreements (SLA) of the most demanding customers, over platforms and mission critical solutions.
Our technical support staff receives a strict training and certification program, not only formal training at our partner’s offices, but also on the job, over platforms to be supported.
Features and scope of service:
- Features and scope of service:
- Addressing and resolving service issues
- Maintenance of mission critical systems.
- Problem solving time in accordance with strict SLA’s
- Internal and factory escalation processes.
- Root cause analysis
- Remote and on-site Assistance
- Management of parts and RMAs
MANAGED SERVICES
Our technical and commercial proposals include the option of assisted system operation service to work with our customers, as a supplement to training and real-time action during training sessions, using the provided solution. Consequently, our clients do not need specialized staff for each of the technologies that comprise their network.
CONSULTING
One of our main competitive edges is our team of professionals that puts its expertise at the service of each technological project in which Planex participates. T elecommunications, green energies, value-added services, universal basic services, end to end solutions, etc., are some examples of services in which we work with our clients to ensure successful developments.
FTTH NETWORK DESIGN
We work with our clients to design and determine FTTH networks, optimizing resources to create a network that meets our client’s current needs and allows them to grow gradually.
When beginning a project, we determine an approximate number of suscribers to draw up a market strategy to size the project.
Another technology used is FTTB (building). With FTTH, fiber reaches the users home or office, whereas FTTB reaches inside or the surroundings of user buildings.
whereas FTTB reaches inside or the surroundings of user buildings.
WIFI NETWORK DESIGN
Turnkey solution for rendering WiFi services. By using Software tools we optimize design and location of access points for indoor and outdoor solutions.
SAAS – SOFTWARE AS A SERVICE
Software-as-a-service is a software distribution model and system in which applications are hosted over the cloud by the manufacturer and made available to clients through data networks
Access to SaaS applications for user markets is typically over the internet through thin-clients and web browsers, whereas for corporate applications, tunnels or VPNs are made and SaaS applications are interconnected through them with various elements and client network functions to integrate service through interfaces or APIs.
Many of the solutions provided by Planex in the value-added field (voicemail, sms, content) as well as in prívate telephony (IP-PBX) and machine to machine (monitoring platforms, access control, device management, etc.) are available in SaaS mode.
The main advantages of SaaS implementation frameworks are a low time-to-market, zero foot-print, high availability, and mínimum operating costs.
Although users in the region are still reluctant to implement cloud solutions, as myths regarding information security are banished, there are more successful cases of SaaS deployment.
INSTRUCTION AND TRAINING
At Planex we design customized training courses for every team, system, client, and type of project.
We dictate training courses for operators (users) as well as for technicians appointed by customers to perform maintenance tasks and system control. Each training sesión is theoretical and practical and aims to convey basic concepts to the staff, which will enable them to perform all stages of project implementation.
We have labs and scale models devoted to on the job training.
CUSTOMIZED DEVELOPMENTS
As a solutions integrator, Planex develops its own products to use as links between our technological partner’s solution and existing platforms on our client’s networks, or as comprehensive solutions for rendering next generation services.
- Development of value-added services
- Corporate SMS/MMS Broadcaster, Wap Push – Flash SMS.
- e-mails-2-SMS.
- SMS/MMS/USSD applications
- WEB Interfaces.
- Measurement and protocol adjustment equipment
- Billing and transactions
- Buffers and protocol converters
- Interfaces and web signaling
- Monitoring systems
- Customized systems