Planex Technologies

PLANEX is a company entirely engaged in the telecommunications engineering and focuses a significant portion of its potential on its Operations Department. This area is responsible for the post-sale service of all the equipment traded. Its activities include site survey, project engineering, mechanical assembly, installation and integration, start-up, users' training, guarantee, support and maintenance of delivered systems. PLANEX operating staff includes highly qualified and certified engineers and specialists for the different product lines and technologies.

The Operations Department is divided in three sectors: the Engineering and Installation Management, the Systems Management and the Technical Support Management.

PLANEX has a Help Desk to assist customers with the support of the different lines traded. This sector provides an around-the-clock service on a yearly basis and is mainly designed to assist customers with the support of critical mission systems. The Help Desk staff has been trained not only to assist with maintenance, but also to answer and/ or solve any inquiry and/ or doubt the customer might have regarding the equipment operation and its applications.

Further, spare parts are secured on a permanent basis and subject to a maintenance agreement, thus guaranteeing the immediate replacement of any faulty parts. PLANEX also has a Module Repair Center that works under the same rules and procedures of the respective manufacturers.

The Operations Department also performs permanent training activities for business partners and agents, and this allows PLANEX to have a support network with a wide geographical scope in most of the Latin American countries.

More recently, PLANEX has decided to expand its Operations Department. In effect, the capacity of this Department is available to companies or carriers that wish to outsource their network engineering, installation, maintenance and/or operation activities. For this purpose, PLANEX has appliances, tools, vehicles, specialists and engineers, and other resources that may be adapted to satisfy the most diverse requirements.

WE OFFER:
Consulting
Engineering
Installations
Training
Maintenance
Networks operation
Own laboratory
Technical assistance center 24x365
Help desk


	About Planex Technological Partners Our Clients Our Archievements Multiservice Wired Access, Transport and Ngn Communications Solutions for Corporate Market Wireless and Satellite Solutions Value Added Services Plataform Test and Measurement Solution for Fiber Optics Antifraud Control and Revenue Protection Planex Research and Development Managed Services
	Services PLANEX is a company entirely engaged in the telecommunications engineering and focuses a significant portion of its potential on its Operations Department. This area is responsible for the post-sale service of all the equipment traded. Its activities include site survey, project engineering, mechanical assembly, installation and integration, start-up, users' training, guarantee, support and maintenance of delivered systems. PLANEX operating staff includes highly qualified and certified engineers and specialists for the different product lines and technologies. The Operations Department is divided in three sectors: the Engineering and Installation Management, the Systems Management and the Technical Support Management. PLANEX has a Help Desk to assist customers with the support of the different lines traded. This sector provides an around-the-clock service on a yearly basis and is mainly designed to assist customers with the support of critical mission systems. The Help Desk staff has been trained not only to assist with maintenance, but also to answer and/ or solve any inquiry and/ or doubt the customer might have regarding the equipment operation and its applications. Further, spare parts are secured on a permanent basis and subject to a maintenance agreement, thus guaranteeing the immediate replacement of any faulty parts. PLANEX also has a Module Repair Center that works under the same rules and procedures of the respective manufacturers. The Operations Department also performs permanent training activities for business partners and agents, and this allows PLANEX to have a support network with a wide geographical scope in most of the Latin American countries. More recently, PLANEX has decided to expand its Operations Department. In effect, the capacity of this Department is available to companies or carriers that wish to outsource their network engineering, installation, maintenance and/or operation activities. For this purpose, PLANEX has appliances, tools, vehicles, specialists and engineers, and other resources that may be adapted to satisfy the most diverse requirements. WE OFFER: Consulting Engineering Installations Training Maintenance Networks operation Own laboratory Technical assistance center 24x365 Help desk
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