Is a professional service for operation & maintenance activities outsourcing and also an integral solution in communication with other areas (marketing, customer service, billing service, etc.)

When do costumers need managed services?

• If a new platform requires specialized personnel and:
• There is no time for training
• There is no budget to increase headcount
• If special locus in a service or device should be set
• It is a convenient option if a revenue sharing model is applied over a VAS.
• Is an opex reduction solution

Types of Managed Services:

• Remote service:
• Specialized personnel watch performance and execute commands from a distant location
• On site service:
• Planex personnel is always present at the Facility (office time or 7x24)
• On schedule:
• Periodical tasks can be accomplished by specialized personnel (ex: back-ups)
• On demand:
• Several tasks should be accomplished and time or degree of knowledge are risking the schedule (ex: sw release changes)

Areas:

• Network sizing, growth & design
• Installation & commissioning
• Reporting & auditing
• End-to-end network management
• Network optimization, best practices
• O & M
• Software updates
• Billing operations
• Customer core

Drivers for Managed Services:

• Financial
• High OPEX
• Budget control
• Lower profitability
• ARPU decrease

• Business
• TTM in launching new applications

• Operational
• Increased network & technology complexity
• Low penetration (hosting needed)